Frequently Asked Questions

Learn more about what to expect at your Physical Therapy or Pilates session, use of insurance and payment options, parking, and more.  

Frequently asked questions

What Should I expect At my first appointment?


Your first Physical Therapy appointment will begin with a chance to tell your physical therapist more information about why you are here. Your therapist will want to know details about your symptoms, limitations, goals for physical therapy and any medical history that may be pertinent. Next, your therapist will perform an evaluation looking at things such as your posture and alignment, range of motion, muscle strength, and special tests that further point toward what structures in your body may contribute to your symptoms. After the evaluation, your therapist will spend time talking with you about your diagnosis, answering questions, and explaining the recommended plan of care. Finally, treatment will begin on your first visit, which includes learning a home program of exercises and activities that begin addressing your concerns right away.




What should I wear to my appointment?


Please wear comfortable, loose-fitting clothing that is easy to move in. If you are being seen for a lower extremity injury such as the foot/ankle or knee, it is helpful to bring shorts. Women being treated for a back, neck or shoulder injury may want to bring a tank top or sports bra to wear.




Do you take my insurance?


Mission Peak Physical Therapy is currently a Preferred/ In-network provider for Asuris Northwest Health, Premera Blue Cross, Lifewise, Blue Cross/Blue Shield plans (including Regence), Cigna, Health Alliance, and First Choice Health Networks. We are also able to bill PIP insurance (motor vehicle accident claims) directly. We will update our website as we become In-Network Providers with additional insurance companies. Private Pay options are available for out-of-network and uninsured. *Please note that because we are not contracted with Medicare and Medicaid programs at this time, law prevents us from providing normally covered physical therapy services to individuals with these plans. For your convenience, we are able to accept debit/credit cards, HSA/FSA cards as applicable, and personal checks for payment. Please call our clinic with any questions or concerns regarding your insurance benefits, billing and payment process. *Please note that use of insurance can only be applied to Physical Therapy services at Mission Peak PT. Pilates services are a wellness service which is not covered by insurance.




Do I need a Physician's Referral for Physical Therapy?


Washington State is a Direct Access state for Physical Therapy. This means that individuals are able to receive physical therapy services without a physician's referral. However, some insurances do require a referral or pre-authorization in order to use insurance benefits for physical therapy. Please contact your insurance plan to see if this is applicable to you. You may also call our office and we will be able to assist you in determining need for a physician's referral.




What is Pilates and how can it be used as a part of Physical Therapy?


Pilates is a physical fitness system that was developed by Joseph Pilates in the early 20th century. It utilizes specific breathing patterns and coordinated movements to improve posture, strength, flexibility, and balance. Pilates is a low-impact form of exercise that can be especially beneficial in restoring proper movement patterns and muscle imbalance and aims to target the muscles that provide stability to your spine and pelvis. This exercise model is a great fit for rehabilitation as it can be a gentle and effective way to address physical impairments related to an injury or condition.




Do you have free parking available during my appointment?


Yes. Plenty of free parking is available in the parking lot on the south side of the building, right in front of the entrace to the clinic.




How do I know my insurance plan in-network and out-of-network benefits?


A phone call to your insurance provider and asking a few questions will allow you to understand your in-network and out-of-network benefits. Here are some helpful questions to ask your insurance provider: 1. What are my in-network PT benefits? Do I have out-of-network PT benefits? 2. If so, what percentage of coverage do I have for either in-network or out-of-network PT? 3. Do I have a deductible (and do I have a separate deductible for in-network and out-of-network care)? 4. If so, what is my deductible and how much of my deductible has been met for the year? 5. Do I need a referral from a doctor or pre-authorization on file to use my physical therapy benefits? 6. Is there a specific form to complete to submit for reimbursement for out-of-network benefits. If so, where do I locate that form? Additional questions? The staff at Mission Peak Physical Therapy would be happy to answer any questions you have about your benefits.





THE CLINIC

701 North Miller Street

Suite A

Wenatchee, WA 98801

mallory@missionpeakpt.com

Phone: 509-888-4088

Fax: 509-888-3929

Available Hours (By Appointment Only):

Mon & Wed: 10 am - 7 pm

Tues & Thurs: 7 am - 4 pm ​

Friday: 8 am - 2 PM

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